Privacy policy

End of Tenancy Cleaning Policy

1. Booking and Payment:

A 50% deposit is required at the time of booking to secure your appointment.
The remaining balance is due upon completion of the cleaning service.
Payment methods accepted: PayPal, credit/debit cards, and bank transfers.

2. Cancellation and Rescheduling:

Cancellations or rescheduling requests must be made at least 48 hours before the scheduled service to avoid a cancellation fee.
Cancellations made less than 48 hours in advance will incur a fee of 50% of the total service cost (this means that your deposit will not be refunded).

3. Scope of Work:

Our end of tenancy cleaning service includes deep cleaning of all rooms, including kitchens, bathrooms, living areas, and bedrooms.
We do not provide carpet cleaning, window cleaning, or exterior cleaning unless specifically requested and agreed upon in the initial quote.
Upon getting a quote we will advice you on how many hours the cleaning may take. However you can choose how many hours of cleaning you require.
Once the hours booked upon getting a quote are completed, our staff will stop cleaning. You could pay for more hours or make your cleaning priority known to our staff.

4. Satisfaction Guarantee:

If you are not satisfied with the cleaning, please notify us within 24 hours, and we will return to rectify any issues free of charge.

5. Client Responsibilities:

The property must be vacated, and all personal belongings must be removed prior to our arrival.
Utilities (water and electricity) must be available for use during the cleaning.

6. Health and Safety:

Our team uses eco-friendly and safe cleaning products. If you have any specific allergies or sensitivities, please inform us in advance.
For the safety of our staff, we request that you inform us of any potential hazards in your home or business.
7.Access to Property:

Please ensure that someone is present to grant us access to your property at the scheduled time. If this is not possible, arrange for a key or access code to be provided.

8. Post-Service Inspection:

We encourage clients to inspect the property after the service is completed. Any concerns should be reported immediately so they can be addressed promptly.

Residential Cleaning Policy

1. Booking and Payment:

Payment is due upon completion of the cleaning service for one-time cleanings.
For recurring services, payment is due at the end of each month.
Payment methods accepted: PayPal, credit/debit cards, and bank transfers.

2. Cancellation and Rescheduling:

Cancellations or rescheduling requests must be made at least 24 hours before the scheduled service to avoid a cancellation fee.
Cancellations made less than 24 hours in advance will incur a fee of 50% of the total service cost (this means that your deposit will not be refunded).

3. Scope of Work:

Our residential cleaning service includes dusting, vacuuming, mopping, sanitizing, and general cleaning of all rooms.
Additional services such as oven cleaning, refrigerator cleaning, and window cleaning are available upon request and may incur extra charges.
Upon getting a quote we will advice you on how many hours the cleaning may take. However you can choose how many hours of cleaning you require.
Once the hours booked upon getting a quote are completed, our staff will stop cleaning. You could pay for more hours or make your cleaning priority known to our staff.

4. Satisfaction Guarantee:

If you are not satisfied with the cleaning, please notify us within 24 hours, and we will return to rectify any issues free of charge.

5. Client Responsibilities:

Please secure or remove any fragile or valuable items prior to our arrival.
Pets should be kept in a safe area away from the cleaning service.

6. Health and Safety:

Please ensure that someone is present to grant us access to your property at the scheduled time. If this is not possible, arrange for a key or access code to be provided.

8. Post-Service Inspection:

We encourage clients to inspect the property after the service is completed. Any concerns should be reported immediately so they can be addressed promptly.

Commercial Cleaning Policy

1. Booking and Payment:

A service agreement will be established, detailing the cleaning schedule and scope of work.
Payment terms will be outlined in the service agreement, with payment typically due on a monthly basis.
Payment methods accepted: PayPal, credit/debit cards, and bank transfers.

2. Cancellation and Rescheduling:

3. Scope of Work:

Our commercial cleaning service includes general cleaning, sanitizing, and maintaining common areas, restrooms, and workspaces.
Specialized services such as floor waxing, carpet cleaning, and window cleaning are available upon request and may incur extra charges.
Upon getting a quote we will advice you on how many hours the cleaning may take. However you can choose how many hours of cleaning you require.
Once the hours booked upon getting a quote are completed, our staff will stop cleaning. You could pay for more hours or make your cleaning priority known to our staff.

4. Satisfaction Guarantee:

If you are not satisfied with the cleaning, please notify us within 24 hours, and we will return to rectify any issues free of charge.

5. Client Responsibilities:

Ensure access to the premises during the scheduled cleaning times.
Provide any specific instructions or requirements prior to the cleaning service.

6. Health and Safety:

We encourage clients to inspect the property after the service is completed. Any concerns should be reported immediately so they can be addressed promptly.

Deep Cleaning Policy

1. Booking and Payment:

A 50% deposit is required at the time of booking to secure your appointment.
The remaining balance is due upon completion of the cleaning service.
Payment methods accepted: cash, credit/debit cards, and bank transfers.

2. Cancellation and Rescheduling:

3. Scope of Work:

Our deep cleaning service includes comprehensive cleaning of all rooms, focusing on hard-to-reach areas, high-touch surfaces, and hidden spots.
Additional services such as carpet cleaning, window cleaning, and appliance cleaning are available upon request and may incur extra charges.
Upon getting a quote we will advice you on how many hours the cleaning may take. However you can choose how many hours of cleaning you require.
Once the hours booked upon getting a quote are completed, our staff will stop cleaning. You could pay for more hours or make your cleaning priority known to our staff.

4. Satisfaction Guarantee:

If you are not satisfied with the cleaning, please notify us within 24 hours, and we will return to address any issues free of charge.

5. Client Responsibilities:

Please secure or remove any fragile or valuable items prior to our arrival.
Pets should be kept in a safe area away from the cleaning service.
Ensure access to the property and provide any specific instructions or requirements before the cleaning begins.

6. Health and Safety:

7. Access to Property:

Please ensure that someone is present to grant us access to your property at the scheduled time. If this is not possible, arrange for a key or access code to be provided.

8. Post-Service Inspection:

We encourage clients to inspect the property after the service is completed. Any concerns should be reported immediately so they can be addressed promptly.